Scope
This policy explains how ClearFlow Plumbing collects, uses, discloses, and protects personal information in Canada under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial private-sector privacy laws (e.g., Alberta PIPA, BC PIPA, Quebec Law 25). It applies to our website visitors, customers, and prospective customers.
Definitions
- Personal information: information about an identifiable individual (e.g., name, email, address, IP address).
- Service providers: third parties we engage to support operations (e.g., scheduling, payments, hosting) under contractual safeguards.
- Consent: your voluntary agreement to the collection, use, or disclosure of personal information for identified purposes.
Data We Collect
- Contact details (name, email, phone, address)
- Service details (appointment date, issues reported, property type)
- Billing details (estimates, invoices, limited payment references; we do not store full card numbers)
- Consent records (timestamps, method, preferences) and communications
- Website usage data (cookies, device/browser data, logs, IP, pages viewed)
- Optional feedback (ratings, testimonials with your consent)
We collect information directly from you (forms, calls), automatically via our website (see Cookies), and from service providers assisting with scheduling, dispatch, and payments.
How We Use Data
- To provide and improve services, schedule appointments, and complete work orders
- To communicate estimates, confirmations, and invoices
- To personalize content and remember preferences (where permitted)
- To comply with legal obligations and respond to lawful requests
- For security, fraud prevention, troubleshooting, and analytics (aggregated where possible)
- With your consent, to request feedback or publish testimonials
Legal Bases
We rely on consent and reasonable purposes under PIPEDA and applicable provincial laws. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
Cross-Border Transfers
Some service providers may process personal information outside your province or outside Canada. We use contractual and organizational safeguards to protect data, and such information may be subject to the laws of those jurisdictions.
Retention
We retain personal information only as long as necessary to fulfill the purposes described, comply with legal obligations, and resolve disputes. Criteria include account activity, service history, and statutory requirements (e.g., tax and warranty records).
Security
We use technical and organizational measures appropriate to the sensitivity of the data, including access controls, encryption in transit, secure storage, least-privilege access, and staff training. No method of transmission or storage is perfectly secure; we continuously improve our safeguards.
Your Rights
You can access, correct, or delete your personal information, and withdraw consent. You may also ask about our data practices and challenge compliance. We will respond within 30 days or provide a reason if an extension is necessary under law.
- Submit a request with sufficient detail to identify you and the information at issue
- We may verify identity to protect security and privacy
- Responses are generally provided free of charge, subject to reasonable fees where permitted
Typical maximum response under PIPEDA is 30 days. Estimated window ends in: —
Children
Our services are intended for adults and not directed at children. If you believe a child has provided us personal information without parental consent, contact us to request deletion.
Changes to This Policy
We may update this policy to reflect changes in our practices or applicable laws. Material changes will be highlighted on this page with an updated effective date.
Contact
Email: [email protected]
Phone: +1 (365) 602-4817
Mailing: Privacy Officer, ClearFlow Plumbing Inc., 120 King St W, Suite 2400, Toronto, ON M5H 1A9, Canada
If unresolved, you may contact the Office of the Privacy Commissioner of Canada (OPC) in your province or territory.